Shipping policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

We offer free shipping for orders over $100 (excludes heavy goods & orders to New Zealand)

In-store pickup

You can skip the shipping fees with free local pickup at After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9 am to 5 pm on Monday to Friday. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries to New Zealand only. 

International shipping to New Zealand is $20.00

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

Castle Supps is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow a few hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.

For tracking in Australia: https://track.mailplus.com.au/

For tracking to New Zealand: Link will be sent to you when your order is fulfilled.

Shipping to P.O. boxes

We cannot ship to P.O boxes, we require either an residential or business address, any orders placed using a PO Box for delivery will be delayed until an updated address is provided. 

Refunds, returns, and exchanges

https://www.castlesupps.com.au/policies/refund-policy

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at castlesupps@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at castlesupps@gmail.com.